LevelUp Expands its Partnership with MonkeyMedia

mobile ordering levelup digital ordering customer engagement restaurant loyalty CRM

In a move that will streamline customers’ mobile ordering experience and integrate payments, LevelUp is excited to announce that we recently expanded our partnership with MonkeyMedia.

As part of the expansion, LevelUp and MonkeyMedia co-developed a seamless interface which connects LevelUp’s mobile loyalty and payment solution and MONKEY™, MonkeyMedia’s cloud-based software platform that supports takeout, delivery and catering.

How will it work?

LevelUp clients can now connect their mobile loyalty and payment account to their MONKEY ordering platform account. Customers can then seamlessly order takeout, delivery or catering from their LevelUp-powered app. Orders are sent to the MONKEY platform via the MONKEY API and are routed to the appropriate store for distribution to the customer. LevelUp maintains menu item and pricing accuracy by location by receiving and refreshing the appropriate information through the MONKEY API.

The partnership gives restaurant customers a singular account instead of separate ones for payment and ordering.

Both parties are thrilled about the new partnership.

“With our new interface with LevelUp, we will be able to unite the ordering experience for the restaurant brands we both serve in the online world, and now natively within their mobile loyalty and payment platform,” said Mo Asgari, President, MonkeyMedia Software. “This lets us provide a digital experience that is specifically designed for the restaurant ordering platform the guest prefers. Complementary to the guest experience enhancement, restaurant brands will have access to better consumer insights throughout linked platforms.”

Who is using this new experience?

The new integrated experience was first put to use in la Madeleine’s app, la Madeleine Bonne Rewards. When customers download and order through la Madeleine Bonne Rewards, their loyalty and mobile pay account becomes tied to the MONKEY ordering platform.

“Native in-app ordering has created an incredibly smooth experience for our guests. One app, one login, and one connected platform makes it easy for guests to order on-the-go while extending the la Madeleine experience beyond our four walls,” said Jordan Campbell, digital marketing manager at la Madeleine. “We’ve heard really positive feedback from our operators and guests alike on the new integrated experience.”

LevelUp’s head of partnerships Seann Moriarty added “We think that consumers in the fast casual & QSR space are moving toward mobile ordering and we’re excited for these types of partnerships across the board.”

We look forward to helping other smart restaurant brands take advantage of this new and improved partnership with Monkey Media. Interested in learning more? Feel free to contact us below.


Jackie Cooke

Jackie Cooke

Jacqueline Cooke is the Digital Content Marketing Manager at LevelUp. She's a firm believer in the power of avocado toast and chocolate chip banana pancakes. When she’s not trying out LevelUp partner restaurants (hello, Dig Inn!) you can find her dreaming up travel plans, trying out a new workout class or listening to her laundry list of podcasts. Read about her latest antics at jacquelinecooke.com

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